Shipping Policy

Shipping begins after an order has been successfully received and the applicable payment or order confirmation requirements have been satisfied.

• Orders are reviewed before preparation for dispatch.
• Product availability may affect the processing time.
• Orders requiring additional verification may take longer to process.
• Bank-transfer orders may require payment confirmation before dispatch.
• Paystack orders are processed after successful payment confirmation.
• Customers may be contacted if additional information is required to complete an order.

The delivery method used for an order may depend on the customer's location, product type, order size, availability of logistics services and the delivery arrangement selected or recommended by E2Shop.

E2Shop delivers to locations covered by its available logistics and delivery partners. Delivery availability may vary depending on the destination and the products included in the order.

Before completing an order, customers should provide a complete and accurate delivery address, including relevant state, city, area, street information, building number, office or apartment details and a reliable telephone number where applicable.

• Delivery availability may vary by location.
• Remote or difficult-to-access locations may require additional delivery arrangements.
• Certain products may have delivery restrictions.
• Customers may be contacted to confirm delivery instructions where necessary.

Shipping charges may depend on factors including the delivery destination, order size, product weight or dimensions, selected delivery method and any special handling requirements.

Where a shipping charge applies, the applicable amount will be communicated or displayed during the order process before the customer completes the purchase, where the system supports destination-based shipping calculation.

Delivery timeframes are estimates rather than guaranteed delivery dates unless E2Shop has expressly confirmed a specific delivery commitment.

Customers are responsible for providing complete and accurate delivery information at checkout.

• Verify your address before placing the order.
• Include a valid telephone number where possible.
• Provide useful landmarks or access instructions where appropriate.
• Notify E2Shop promptly if an address needs to be changed.

Once an order has been dispatched, changing the delivery address may no longer be possible or may require an additional delivery arrangement.

A delivery may be unsuccessful if the recipient cannot be reached, the address is incomplete or incorrect, access to the location is unavailable, or other delivery conditions prevent successful handover.

Where a delivery attempt fails, E2Shop or the relevant delivery partner may contact the customer to arrange the next appropriate step.

Additional delivery charges may apply where a failed delivery results from incorrect customer-provided information or a repeated delivery request, depending on the circumstances.

If an order arrives damaged, incomplete or different from what was ordered, please contact E2Shop customer support promptly.

To help us investigate the issue, customers may be asked to provide:

• Order number.
• Description of the issue.
• Photographs of damaged packaging or products where appropriate.
• Details of missing or incorrect items.

The issue will be reviewed and the appropriate resolution will be communicated to the customer.

Certain products may require special logistics because of their weight, size, fragility, value or installation requirements.

For these orders, E2Shop may contact the customer to confirm delivery arrangements, access requirements, delivery costs or other logistics information before dispatch.

• Customers should ensure that the delivery location can accommodate the product.
• Access restrictions should be communicated before dispatch.
• Additional handling or delivery charges may apply where applicable.
• Installation, assembly or positioning services are not automatically included unless specifically stated.

Where international or cross-border delivery is offered, additional requirements may apply depending on the destination country.

• Customs clearance may be required.
• Import duties, taxes or other government charges may apply.
• Delivery timeframes may be affected by customs procedures.
• Certain products may be restricted from international shipment.
• Customers are responsible for providing accurate destination information and complying with applicable import requirements where relevant.

International delivery availability should be confirmed with E2Shop before placing an order where the website does not explicitly provide an international shipping option.

Where tracking is available, relevant tracking information may be provided after the order has been dispatched.

Tracking information may take some time to become active after an order is handed over to the delivery provider. Customers should allow reasonable time for the delivery system to update.

If tracking information appears inactive for an extended period or an expected delivery has passed, please contact E2Shop support with your order number.

Order processing and delivery schedules may be affected by weekends, public holidays and reduced operating hours of logistics providers.

Customers should consider these factors when estimating delivery time, particularly during major holiday periods and peak shopping seasons.

If you need to change delivery information after placing an order, contact E2Shop support as soon as possible.

We will make reasonable efforts to accommodate a request before the order is dispatched. However, changes may not be possible after the order has entered the dispatch or delivery process.

To help ensure successful delivery, customers are expected to:

• Provide accurate contact and delivery information.
• Be reasonably available to receive the order or arrange for an authorized recipient.
• Respond promptly to delivery-related communication.
• Provide reasonable access to the delivery location.
• Report damaged, missing or incorrect items promptly.

E2Shop aims to provide dependable delivery arrangements, clear communication and responsive support throughout the order fulfilment process. While delivery times and logistics conditions can vary, we will make reasonable efforts to process confirmed orders efficiently and assist customers when delivery issues arise.

This Shipping Policy should be read together with our Returns & Refunds Policy, Terms & Conditions and other applicable E2Shop policies.