Frequently Asked Questions

Browse our products, add the items you want to your cart, review your order and proceed to checkout. You will then choose your preferred payment method and submit your order.

A customer account is required to complete checkout. Creating an account also makes it easier to manage your orders and account information.

Contact our support team as soon as possible if you need to make a change. Changes may depend on the current status of your order.

Customers can view their orders from their account area after signing in.

E2Shop supports bank transfer and Paystack payment, subject to the payment options configured by the store.

Bank-transfer orders remain pending until the payment has been reviewed and confirmed by an administrator.

Paystack payments are processed through the Paystack payment system. Payment verification is performed before an online payment is treated as confirmed.

If a payment does not complete successfully, follow the payment instructions shown on the order page or contact support for assistance.

Shipping charges are calculated according to the store's configured shipping settings and are displayed during checkout.

Delivery availability depends on the locations supported by E2Shop. Enter your complete delivery address during checkout.

If your order has not yet progressed too far, contact support as soon as possible to request an address update.

Your order status can be viewed from your customer account. Status updates may include processing, confirmed, shipped and delivered.

Contact E2Shop support with your order details and information about the issue so the team can review and assist you.

Contact customer support as soon as possible with the relevant order information and details of the damage.

Return eligibility depends on the store's return policy and the circumstances of the order. Contact support before sending anything back.

Use the Contact Us page to send an enquiry. Providing your order number helps our team investigate the issue more efficiently.

Your customer account allows you to manage your profile and access your order information.

If wishlist functionality is enabled, you can save products to your wishlist for easier access later.

Use the available account recovery option on the login page or contact support if you need further assistance.

Account information can be managed from the customer account area where the relevant profile options are available.

An affiliate shares their unique referral link. When a referred customer places an eligible order within the referral period, the sale can be attributed to the affiliate.

Affiliate commission is created only after the referred order's payment has been successfully confirmed.

The referral programme uses a limited referral period. The applicable period is controlled by the store's affiliate settings.

Withdrawals are available once the affiliate reaches the minimum withdrawal threshold set by the store and submits a withdrawal request.